Privacy Policy & HIPAA Notice of Privacy Practices
Effective Date: June 26, 2025
Grace Park Care Services
Privacy Policy & HIPAA Notice of Privacy Practices
Effective Date: June 26, 2025
Grace Park Care Services
Grace Park Care Services (“we,” “us,” or “our”) is committed to protecting your personal information. This privacy policy outlines how we collect, use, protect, and share your data in compliance with HIPAA and Indiana regulations.
1. Information We Collect
We may collect the following information during service inquiries, intake, or through our website:
Personal details (name, address, phone, email, DOB)
Health information (diagnosis, care plans, insurance)
Payment information (billing, Medicaid/Medicare)
Employment credentials (for staff)
Technical data (IP address, browser info)
2. Data Collection (SMS)
We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
3. How We Use Your Information
We use your information to:
Provide and coordinate home care services
Communicate appointment reminders and care updates
Manage billing and insurance claims
Improve our services and customer experience
Send updates, promotions, and reminders related to our products or services
4. SMS Text Messaging Terms
By opting in, you agree to receive SMS messages from Grace Park Care Services. These messages may include:
Appointment reminders
Care updates
Care-related announcements
Appointment confirmations
Customer service support
Message frequency varies. Message and data rates may apply. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies.
- You may receive up to 4 messages per month.
- Message frequency will not exceed 8 messages per month.
Contact Grace Park Care Services at (317) 527-1966 or graceparkcareservices@gmail.com for HELP or to STOP receiving messages.
5. Opt-Out Instructions
You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to graceparkcareservices@gmail.com or (317) 527-1966. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
You can send HELP for additional assistance, and you will receive a text including our phone number, email, and website. We are here to help you.
6. Data Retention
We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
7. Data Security
We protect your data with secure storage measures to prevent unauthorized access.
We also take data protection seriously through:
Staff training on HIPAA and confidentiality
Regular audits and access controls
Encrypted storage and secure systems
Strict internal policies and disciplinary enforcement
8. Non-Sharing Clause
We do not share your data with third parties for marketing purposes. Grace Park Care Services will not sell, rent, or share the collected mobile numbers. We do not transfer, share, or disclose your personal information or mobile numbers to any external organizations under any circumstances, even with your consent.
9. Your Rights
You have the right to:
Request a copy of your records
Ask for corrections or limitations on your data
Withdraw consent at any time
Request confidential communications
Be notified of any data breaches
10. Updates to This Policy
We may update this policy from time to time. Significant changes will be posted on our website.
11. Contact Us
Grace Park Care Services
📍 Indianapolis, IN
📞 (317) 527-1966
✉️ graceparkcareservices@gmail.com
🌐 https://graceparkcareservices.com